FAQsThis page is dedicated to frequently asked questions or concerns that are of interest to our patrons. If you have a question that is not dealt with on this page, please check out the Festival Rules page, or feel free to email us at
.
Q. I ordered my tickets online and have not received them yet. What do I do?
All tickets (including order confirmations) ordered online will be emailed to customers by our ticketing company Extreme Tix. You may want to look for this name as opposed to Dauphin's Countryfest. If the email does not appear in your inbox, be sure to check your Junk Mail Inbox and adjust your spam filter. Customers must inform Countryfest if email address changes.
Q. I ordered my tickets by phone and have not received them yet. What do I do?
Even though you ordered by phone, our operators still processed an online order for you. If you were able to provide an email address, your tickets will be emailed to you by our ticketing company Extreme Tix. You may want to look for this name in your inbox as opposed to Dauphin's Countryfest. If the email does not appear in your inbox, be sure to check your Junk Mail Inbox and adjust your spam filter. Customers must inform Countryfest if email address changes.
If you do not have an email address our operator would have asked you if you prefer to have your tickets mailed, couriered or left at the Countryfest officein Dauphin for pick up. If you are unsure how you requested to receive your tickets please call the Countryfest office at 800-361-7300.
Q. Will my camping pass be emailed to me as well?
Your camping e-ticket will be emailed to you, this is a proof of purchase. You MUST bring this with you to Countryfest. You will ALSO need camping stickers for your vehicle and camping unit during Countryfest. The stickers are available for pick up at the Countryfest office in Dauphin, unless it was otherwise indicated when ordering online that you want them to be mailed or couriered to you. If you are unsure that you requested they be sent to you, please call the Countryfest office at 800-361-7300.
Q. Will my reserved seating pass be emailed to me as well?
Like the camping pass, your reserved seating e-ticket will be emailed to you, this is a proof of purchase. You MUST bring this with you to Countryfest. You will ALSO need a lanyard to access the reserved seating area at Countryfest. The lanyards are available for pick up at the Countryfest office in Dauphin, unless it was otherwise indicated when ordering online that you want them to be mailed or couriered to you. If you are unsure that you requested they be sent to you, please call the Countryfest office at 800-361-7300.
Q. Can members purchase tickets before they go on sale to the public?
Yes, members have the right to purchase tickets (2 weekend or VIP passes per membership) about a month prior to them going on sale to the public. Members will be notified of this by mail or email.
Q. How do I become a member of Dauphin's Countryfest?
Details of membership can be found on our Membership page. Simply download the application form and send it in to us. If you have additional questions or comments, please call our office at 1-800-361-7300.
Q. What do I do if I have lost my tickets?
Now that we have moved to online ticket sales, we have the ability to re-issue tickets. If you have lost your tickets, you should contact the Countryfest Office immediately.
Q. What do I do if I have lost my wristband on site?
Countryfest is not responsible for lost or stolen wristbands - and anyone on site without the proper wristband will be removed from the site.
Q. What about Shuttlebus costs and transportation up to the top of the hill?
We think $3 is a more than reasonable price to and from the site. We encourage people to use the shuttlebus. You don't have to worry about parking, getting stuck in the mud and walking from the day parking. If you are planning on having a few drinks at the festival you don't have to worry about how you are getting home. To improve our service we added a departure tent by the hall in case of rain and had the buses stop at the ticket booth to give people a free ride to the top of the hill.
We also have a FREE on-site shuttle that will take you and your friends from your campsite to the Manitoba Lotteries Main Stage!
Q. Should we bring lawn chairs to sit on in the amphitheatre for the Main Stage show?
No. Our festival is unique in that the amphitheatre is built right into a hill, bleacher seating (wooden and metal) is provided, offering every patron the "best seat in the house".
Q. Can we purchase food on site? Is there a breakfast served?
Yes, there are plenty of food vendors on site open from Thursday to Sunday. There is a "BIG BREAKFAST" served in the Social Hall in the upper vending area daily.
Q. Are there ATMs onsite?
Yes, there are two locations of ATMs:
1) In the centre of the upper vending area, just behind the Token Booth.
2) Next to the Countryfest office at the lower entrance of the amphitheatre.
Q. Do onsite vendors (food and shopping) accept Visa, Mastercard or cheques?
Some may, but most vendors operate on a cash only basis. ATMs are located onsite for convenience.
Q. Why don't you plant trees in the campgrounds, pave or gravel day parking, put in electrical hook-ups, etc.?
Countryfest does not own the site where the event takes place. We rent the site from Selo Ukraina for the weekend as well as some additional land from a number of surrounding farmers for the Fisher Campground and day parking. As we are not the owners of the land, we are limited to what changes, if any, we can make to parts of the site.
Q. Can we have a campfire on our campsite?
No, open fires of any kind are not permitted on site.
Q. What size are the campsites?
The majority of the campsites are 20 x 30 feet. There are some campsites in Lower Reserved that are 20 x 20, which we suggest is only for tenters.
Q. What happens if our camper is bigger than the campsite?
We strongly encourage you to leave any large RV's at home. Since most campsites are 30' maximum, larger units simply will not fit! Camping assistants are on site to help you.
Q. Are pets allowed on site?
Pets are allowed, but in the campground area only, and must be on a leash at all times.
Q. Are we allowed to bring fireworks onto the site?
No. Personal fireworks are not allowed on site. Anyone using fireworks will be evicted from the site.
Q. What are the grounds for eviction from the site?
Countryfest wants everyone to have a safe and enjoyable festival weekend. By obeying the rules and respecting fellow festival goers, everyone can enjoy the weekend. Grounds for eviction are:
- Fireworks
- Rowdy or Disrespectful Behaviour
- Excessive Noise
- Messy Campsite
- Invalid or Absent Wristband
- Rule Violations
Q. Can members purchase tickets before they go on sale to the public? Yes, members have the right to purchase tickets (2 weekend or VIP passes per membership) about a month prior to them going on sale to the public. Members will be notified of this by mail.
Q. How do I become a member of Dauphin's Countryfest? Details of membership can be found on our Membership page. Simply download the application form and send it in to us. If you have additional questions or comments, please call our office at 1-800-361-7300.
Q. What do I do if I have lost my tickets? The best answer to this question is find them. Unfortunately, we cannot replace lost, damaged, stolen or forgotten tickets.
Q. What do I do if I have lost my wristband on site? Countryfest is not responsible for lost or stolen wristbands - and anyone on site without the proper wristband will be removed from the site.
Q. What about Shuttlebus costs and transportation up to the top of the hill? We think $3 is a more than reasonable price to and from the site. We encourage people to use the shuttle bus. You don't have to worry about parking, getting stuck in the mud and walking from the day parking. If you are planning on having a few drinks at the festival you don't have to worry about how you are getting home. To improve our service we added a departure tent by the hall in case of rain and had the buses stop at the ticket booth to give people a free ride to the top of the hill.
Q. Should we bring lawn chairs to sit on in the amphitheatre for the Main Stage show? No. Our festival is unique in that the amphitheatre is built right into a hill, bleacher seating (wooden and metal) is provided, offering every patron the "best seat in the house".
Q. Can we purchase food on site? Is there a breakfast served? Yes, there are plenty of food vendors on site open from Thursday to Sunday. There is a "BIG BREAKFAST" served in the Social Hall in the upper vending area daily.
Q. Are there ATMs onsite? Yes, there are two locations of ATMs:
1) In the centre of the upper vending area, just behind the Token Booth.
2) Next to the Countryfest office at the lower entrance of the amphitheatre.
Q. Do onsite vendors (food and shopping) accept Visa, Mastercard or cheques? Some may, but most vendors operate on a cash only basis. ATMs are located onsite for convenience.
Q. Why don't you plant trees in the campgrounds, pave or gravel day parking, put in electrical hook-ups, etc.? Countryfest does not own the site where the event takes place. We rent the site from Selo Ukraina for the weekend as well as some additional land from a number of surrounding farmers for the Fisher Campground and day parking. As we are not the owners of the land, we are limited to what changes, if any, we can make to parts of the site.
Q. Can we have a campfire on our campsite? No, open fires of any kind are not permitted on site.
Q. Are pets allowed on site? Pets are allowed, but in the campground area only, and must be on a leash at all times.
Q. Are we allowed to bring fireworks onto the site? No. Personal fireworks are not allowed on site. Anyone using fireworks will be evicted from the site.
Q. What are the grounds for eviction from the site? Countryfest wants everyone to have a safe and enjoyable festival weekend. By obeying the rules and respecting fellow festival goers, everyone can enjoy the weekend. Grounds for eviction are:
- Fireworks
- Rowdy or Disrespectful Behaviour
- Excessive Noise
- Messy Campsite
- Invalid or Absent Wristband
- Rule Violations
|
